Refunds - Help Desk Explanation

Created by Help Desk 2, Modified on Mon, 05 Jun 2023 at 11:13 AM by Help Desk 2

Refunds - Help Desk Explanation

Please note that the current member billing system (MMS) does not have an automated refund feature. If a payment was made online and a refund is required, an administrator will need to follow these steps:

1. Correct/Void the Payment:

   - As an administrator, access the system and locate the specific payment that needs to be refunded.

   - Make a correction or void the payment in the system. This step ensures that the refund is properly accounted for.

2. Use Merchant Account Interface for Refund:

   - After correcting or voiding the payment, proceed to your merchant account interface. This is the platform or service you use to handle online transactions.

   - Within your merchant account interface, initiate the refund process manually. This will return the money to the original purchaser.

It's important to note that refunds require manual handling in the MMS. The administrator is responsible for correcting the payment record and then processing the refund using the merchant account interface.

If you have any questions or need further guidance regarding refunds, please don't hesitate to reach out to our help desk. We're here to assist you!

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