Surveys - User Guide

Surveys - User Guide

What is it used for?

The Surveys feature enables admin-level users to create surveys with different types of questions and send emails to prompt members to participate. Members can complete the survey by following a link provided in the email or by accessing it within their member's area.

Important Note: Each person can only submit one response to a survey. The survey system generates unique links for each member, so sharing a link will not work.

Survey results are collected anonymously by default, unless you include a field requesting their name. While admins can see which members completed the survey, member names are not linked to their responses.

It is also possible to allow non-members to participate in surveys. By sending the survey email to non-members and granting them member's area access, they can participate in surveys as well.

Helpful Links:

1. Create A New Survey: This guide will walk you through the process of creating a new survey. It covers setting up questions and options for respondents to choose from.

2. Survey Emails: Learn how to customize and send survey emails to members. This guide provides instructions on creating compelling email invitations that include the survey link.

3. Survey Reports: Access detailed reports that provide valuable insights into survey responses. This guide explains how to generate and interpret survey reports, helping you understand member feedback effectively.

If you have any further questions or need assistance with the Surveys feature, please don't hesitate to contact our help desk. We're here to support you.